Shipping Policy

Thank you for shopping with PawGlow. Please read the following information about how we process and ship your order.

Processing Time

Orders are processed within 1-3 business days after payment is confirmed.

Shipping Time

All PawGlow products ship directly from our fulfillment partners in China. Delivery typically takes 10-20 business days depending on your location and local customs processing. Please allow extra time during peak seasons and holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Customs and Duties

International orders may be subject to customs fees or import duties charged by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays

While we work hard to ensure timely delivery, occasional delays can occur due to customs processing, weather, or carrier issues. We appreciate your patience.

Questions

If you have any questions about your shipment, please contact us at support@pawglow.xyz.